How do I fix my iPhone

Prepare your iPhone, iPad, or iPod touch for the repair

Follow these steps to protect your data and save time before you get your device repaired.

Before you hand in your device

Complete these steps before you take your device to an Apple Store, Apple Authorized Service Provider, or wireless carrier. If your device won't turn on or doesn't respond, try as many steps as possible:

  1. Make a backup of your iOS device.
  2. Have your Apple ID password ready. Some repairs require the Apple ID password to erase the device and deactivate Find My iPhone. *
  3. If your iPhone needs battery service, the battery charge at drop-off should be 30% or less, if possible.

If you have not already done so, first inquire by phone whether you might need to make an appointment at the service point. For example, make an appointment at the Genius Bar before going to an Apple Store. When you go to a service point, be sure to bring the following items with you:

  • Your proof of purchase (if possible) if proof of purchase is required for the repair
  • Your device and accessories that you need assistance with
  • An identification document, e.g. B. your identity card, passport, driver's license or any other document issued by a government agency

* If you can't turn off Find My iPhone, Apple may not be able to repair your device. This policy prevents unauthorized people from repairing your device without your knowledge. If you've forgotten your Apple ID or password, go to iForgot.

Before sending the device in

Follow these steps before sending your device in for repair or replacement. If it won't turn on or doesn't respond, try as many steps as possible:

  1. Back up your iOS device. Erase your iOS device to protect your data.
  2. Remove your iOS device from your Apple ID device list.
  3. Remove the SIM card from your iOS device, if it uses one, and keep it in a safe place. If your iOS device doesn't use a SIM card, contact your wireless service provider to suspend service if necessary.

Your device can now be sent in. If you submitted a request for a repair, you should have received instructions on how to send the device in. Contact Apple Support if you haven't received instructions.

If you haven't submitted a repair request yet, choose one of the following options:

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