How often does UPS lose packages
Who does not know that? The whole day you waited longingly for your parcel, maybe even took extra time off and it happens - nothing. If you then look in the mailbox, there is a note in it that you should pick up your order in a branch. Pretty annoying.
A DHL courier has now unpacked on “Reddit” about these and other problems. According to the principle "you ask - I answer" he answered the questions of the users. Of course, we don't want to withhold his answers from you.
Question: "Has someone ever stolen a package from the parked vehicle?"
Answer: “No. Once a little child stole one, but my father brought it back to me. I think that was not on purpose. "
Question: "What was your most curious customer?"
Answer: “A somewhat remote farm, very rural. The good man is always sitting naked on his tractor and driving around in the area. Very nice sight. "
Question: "Have you ever got a tip?"
Answer: “Yes, actually every day. At Christmas that can be 50 to 100 euros a day if people know you. Older people in particular like to give the postman something. "
Question: "Have you ever had to run away from a guard dog?"
Answer: "Yes. Has already been bitten twice. "
Read more here: Thieving parcel delivery man (60) falls into DHL trap
Question: "What was the hottest situation you have ever experienced with a recipient?"
Answer: “A girl was expecting her boyfriend and opened the door in suspenders, then I stood there instead of the boyfriend. I play soccer with my boyfriend in the same club. Made the whole thing even funnier. "
Question: “Do the DHL trucks have any tracking device? If the deliverer wants to run away with hundreds of parcels, it has to be traceable somehow. Or?"
Answer: “Officially, the vehicles cannot be located, I don't think they will come to the post office either. At GLS, you can check online to see where the driver is at the moment. However, the scanners can be located safely, as they are connected to the Internet. "
Question: "What can I do to make my DHL delivery driver happy for Christmas?"
Answer: “Many give away a bottle of wine. Or simply in the classic way: You are always happy about money. "
Question: "Do you know how many drugs DHL delivers?"
Answer: “Only ever had one customer who received a package by cash on delivery every week. The whole car always smelled of grass. Otherwise I travel a lot in the countryside, so that's not so well represented, I guess. "
Question: "Why does it happen so often that the delivery attempt was unsuccessful even though I'm at home? Do the deliverers wait a day until there are more parcels for my street so that parking and getting out are worthwhile? "
Answer: “Do you live in a bigger city? We don't do that. Me and my colleagues here deliver every package that is delivered to the delivery base that day. Would be a lot of trouble if the colleague had to deliver the packages from the previous day. But most of the time with us, you have to go to the house because of the mail. But would not rule out that something like this is common in other ZSP. "
Question: "How many extra trips do you do during the Christmas season?"
Answer: “We have had relievers since this week. Three additional deliverers with vehicles. They'll be in action until two weeks after Christmas. "
Question: "How often are packages actually lost?"
Answer: “Actually surprisingly little with the masses. Only once had a package at the very beginning, which I had loaded in the morning and then could no longer be found. Otherwise nothing ever got away with me. In the past, when Apple still sent the cell phones in their original boxes, they were sometimes stolen from the parcel center and the empty parcel simply sent on. It was always very uncomfortable with the customer. "
Question: "Do you always lock the cars?"
Answer: "Of course you should always lock the cars, but since I am often in the country, I don't do that often."
Question: "Calls to the service hotline have so far been of little help and only the same phrases are prayed down (" I can understand that you are angry "etc.). What can I do?"
Answer: “Complaining to the hotline doesn't really help, because nobody at DHL really cares. I also can't really understand why some delivery people work that way. I would be happy if you are always there and I can get the parcels loose is actually less work than notifying them and sending them to the post office. "
Question: "How does the anti-fraud training (training against fraud, editor's note) look like with you?"
Answer: "Doesn't exist, or I never had."
Question: "How can you do this for six years?"
Answer: “I think the difference between the big city and the country is enormous. I like the job very much. "
Question: “Routes with large companies should be more popular than routes with private individuals, right? Or is that factored in and drivers with many companies then have to pick up a second load of parcels? "
Answer: “You can't say in general terms. I also have a district with an industrial park in a small town. Most hate this district, I like it the most. Commercial areas are of course a lot higher in terms of the number of parcels and therefore also more strenuous, but you can get many parcels away at once and do not have to give anything to the neighbor. With the T5 it can happen that you have to reload on this tour. In return, you can call it a day very early on a good day. At Swiss Post, you always pay for the whole day, no matter how long you were really on the road. "
Question: "How big are the differences between the districts?"
Answer: “Very large in part. Urban districts with 1200 households and regularly over 100 parcels in a network (letter and parcel delivery in one) versus rural districts with 300 households and 40 parcels. In the country there is also the fact that you know everyone and can then simply put the things on the terrace or garage, since everyone has a storage contract. "
Question: "Which postal service would you personally use in the future?"
Answer: "I have often heard positive things about UPS, but I think they are the most expensive in terms of price."
Question: "What do you think of the idea that parcel delivery to your doorstep will be chargeable in the future and that delivery will only be made to the nearest parcel shop as standard?"
Answer: “I think this will become inevitable in the future. The quantities are becoming more and more unprofitable for the logistics companies. It is also very annoying in the big cities when all the parcel vehicles block the streets. According to the Post, depots may be opened in the cities where the parcels can then be picked up by all logistics companies. I think thats a good idea. For a surcharge, whoever needs it will then be delivered to the front door. The other side is, of course, that some delivery jobs will probably be eliminated. "
Question: “Would you go to a dead mailbox, i. H. deliver to a house you know nobody actually lives there? "
Answer: “No, definitely not. If something seems suspicious to me, I always have the ID shown and would report it if necessary. "
Question: "How large is the proportion of Amazon parcels that you deliver?"
Answer: “I don't have any exact figures now, but I would say 30 to 50 percent. But somehow less. "
Question: "How many kilometers do you run or drive on average per day?"
Answer: “It is extremely different. In one district in the city I drive eight kilometers a day, with one in the country 70 kilometers. "
Question: "Do you also prefer to listen to Speedmetal during delivery?"
Answer: “I never listen to music, unfortunately the cars don't have a radio. But I could think about it. "
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