What equipment is needed in a hospital?

Customer Service / By striving to understand the vulnerabilities of frontline healthcare workers, many user requests are heard and embedded in our product design, which has won internationally recognized awards such as the iF Design Award and IDEA.

Customer service


BAILIDA customer service.

BAILIDA medical is committed to improving the quality of health care. We believe that an excellent customer experience is the basis for user-friendly products and a central service for people. When you offer comprehensive customer service that covers almost every aspect that customers encounter when looking for quality medical devices, you can really feel what our brand stands for. At BAILIDA, our experienced service team provides detailed product information, technical support, warranty, product training and other assistance as follows.

All BAILIDA medical trolleys are made of sheet steel to ensure durability. However, the weight remains sufficient. Most importantly, we offer a 5-year limited warranty on the trolley body and its parts and a 1-year warranty on all parts or components purchased (not manufactured or manufactured by BAILIDA), electronic components etc.). If you need detailed information, please read our warranty conditions.

You can rely on BAILIDA's service and support experts to meet your customers' needs from installation to implementation, from repairs to maintenance. BAILIDA provides expert technical support from BAILIDA.

Product training and information

With a comprehensive understanding and technical knowledge of our products in all features and functions, our BAILIDA team members can respond to all questions and requests immediately. Our showroom with a wide range of products awaits you for demonstrations, training, suggestions and the exchange of ideas. Over the years we have made more than 80 visits from around the world to further improve relationships with our worldwide customers, dealers and partners.

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